Privacy Policy
We respect your privacy and are committed to protecting your personal data.
1. Data Controller
The responsible entity for data processing is:
Vanoush Trading FZE
Suite 302, Tower B, Palm Street Dubai, UAE
Email: hello@vanoush.com
2. Data We Collect
When you visit or purchase from our store, we may collect:
- Name, billing and shipping address
- Email address and phone number
- Payment details (processed securely by third-party providers)
- IP address, browser/device information
- Order history and customer support messages
3. Purpose of Processing
We process your data to:
- Fulfill and deliver your orders
- Process payments
- Provide customer support
- Improve our website experience
- Send marketing emails (only if you opt in)
4. Third-Party Services
Our store is hosted on Shopify, which may store data on secure servers worldwide.
We also use trusted providers such as:
- Payment processors (Stripe, PayPal, Klarna etc.)
- Shipping and logistics partners
- Analytics and advertising tools (Meta Pixel, Google Analytics)
5. International Data Transfers
As we are based in the United Arab Emirates, your data may be transferred outside the EU. We ensure appropriate safeguards are applied.
6. Your Rights (EU/EEA Customers)
If you are located in the EU, you have the right to:
- Request access to your personal data
- Request correction or deletion
- Withdraw consent at any time
- File a complaint with a data protection authority
7. Cookies
We use cookies to provide essential store functions and improve user experience. You may disable cookies in your browser settings.
For privacy inquiries, contact: hello@vanoush.com